Frequently asked questions

When can I access the training sessions?

You can watch Mingus Campus training sessions whenever you like. They’re always accessible!

Can trainers follow my progress?

Yes, trainers can follow your progress based on the level you have reached in the process.

Is online training the only type of training Mingus offers?

No, we also offer in-person training at our head office or on site at your hotel.

How can we request additional users to the Mingus Campus for every member of the front desk team?

You can simply contact us at

Do I need to pass a final exam to use Hotello?

Of course not! Don’t worry on this count. However, if you aren’t totally comfortable using Hotello, you can refer to the training videos anytime you want.